Conditions d’utilisation

 

KOOLTHINGS – Terms of Service

Last updated: [30/04/2026]

1. Introduction

Welcome to KOOLTHINGS, Dorset’s pop‑culture shop. By accessing or purchasing from www.koolthings.co.uk, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

“You”, “your”, and “customer” refer to anyone using the site. “We”, “us”, and “our” refer to KOOLTHINGS.

If you do not agree with these terms, you should stop using the website immediately.

2. Eligibility

To make a purchase, you must:

  • Be at least 18 years old, or have permission from a parent/guardian
  • Provide accurate and complete information
  • Use the website in compliance with UK law

3. Products & Descriptions

We sell a mix of:

  • New merchandise
  • Pre‑loved and vintage collectibles
  • Limited‑edition items
  • Apparel and accessories
  • Digital products (if applicable)

We make every effort to ensure product descriptions, photos, and condition notes are accurate. However:

  • Colours may vary slightly due to screen settings
  • Pre‑loved items may show signs of wear, which will be described where possible
  • Availability is not guaranteed and items may sell out at any time

We reserve the right to update product information without notice.

4. Pricing & Payment

All prices are listed in GBP (£) and include VAT where applicable.

We accept major payment methods offered at checkout. By completing a purchase, you confirm that:

  • You are authorised to use the payment method
  • The payment information provided is accurate

We may refuse or cancel an order if fraud or unauthorised activity is suspected.

5. Shipping & Delivery

Shipping rates, delivery times, and available services are shown at checkout.

Please note:

  • Delivery estimates are not guaranteed
  • We are not responsible for delays caused by couriers, customs, or external factors
  • Customers are responsible for providing accurate delivery information

If a parcel is returned due to incorrect address details, additional postage fees may apply.

6. Returns & Refunds

Our returns policy is available on the Returns page of the website.

Key points:

  • New items may be eligible for return within the stated timeframe
  • Pre‑loved items are sold as described and may not be eligible for return unless faulty
  • Digital products are non‑refundable once downloaded or accessed
  • Refunds are issued to the original payment method

If an item arrives damaged or faulty, please contact us within 48 hours with photos.

7. Order Cancellations

You may request cancellation before your order is dispatched. Once shipped, cancellations are no longer possible.

We reserve the right to cancel orders for reasons including:

  • Stock errors
  • Payment issues
  • Suspected fraudulent activity

You will be notified if this occurs.

8. Intellectual Property

All content on this website—including text, images, branding, graphics, and digital products—is the property of KOOLTHINGS or its licensors.

You may not:

  • Copy, reproduce, or distribute content without permission
  • Use our branding or images for commercial purposes
  • Resell digital products or claim them as your own

9. User Conduct

You agree not to:

  • Use the site for unlawful purposes
  • Attempt to hack, disrupt, or interfere with the website
  • Use automated tools (bots, scrapers) without permission

We may restrict access to users who violate these terms.

10. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your data.

By using the site, you consent to the processing of your information as described in the Privacy Policy.

11. Third‑Party Services

Some features (payments, shipping, analytics, etc.) rely on third‑party providers. We are not responsible for:

  • Their actions
  • Their terms and policies
  • Any issues arising from their services

You are encouraged to review their terms where relevant.

12. Limitation of Liability

To the fullest extent permitted by law:

  • KOOLTHINGS is not liable for indirect, incidental, or consequential damages
  • Our total liability for any claim shall not exceed the amount you paid for the product in question

Nothing in these terms limits your statutory rights under UK consumer law.

13. Changes to These Terms

We may update these Terms of Service at any time. Changes take effect immediately upon posting on the website.

Continued use of the site indicates acceptance of the updated terms.

14. Contact Us

If you have questions about these Terms of Service, you can contact us via the details on our Contact page.